Terms & Conditions

Welcome to Yazhi by ELORA ORNATE COLLECTIONS LLP, an artisanal silver jewellery brand based in Coimbatore, Tamil Nadu. Every Yazhi creation is thoughtfully handcrafted, celebrating timeless craftsmanship and contemporary design. 

These Terms and Conditions govern your use of our website, www.yazhistore.com, and all purchases made through it. By accessing our website or placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. 

At Yazhi, we believe in transparency, trust, and creating a seamless shopping experience. We encourage you to read the following carefully to understand our policies and practices. 

Our Products 

Every Yazhi piece is handcrafted with care and attention to detail. As a result, slight variations in texture, finish, polish, stone placement, or weight are a natural characteristic of handcrafted jewellery and should not be considered defects. These subtle differences make every piece unique. 

Where applicable, our silver jewellery is BIS Hallmarked, assuring its purity and authenticity in accordance with Indian standards.

Product photographs are captured to represent colours as accurately as possible. However, slight variations may occur due to lighting conditions and individual screen settings. 

Placing an Order 

By placing an order on our website, you agree to purchase the selected product(s) in accordance with these Terms and Conditions.

Once your order is successfully placed, you will receive an order confirmation email acknowledging receipt of your order. A separate email containing tracking information will be shared once your order has been dispatched. 

Please ensure that the information provided during checkout, including your name, shipping address, PIN code, email address, and mobile number, is complete and accurate. Yazhi shall not be responsible for delays or failed deliveries arising from incorrect or incomplete customer information. 

We accept payments through secure payment gateways using major debit cards, credit cards, UPI, net banking, and other supported payment methods. Cash on Delivery (COD) may be available for selected PIN codes within India. COD is not available for made-to-order or customised products. 

Orders are confirmed only after successful payment authorisation or COD confirmation, where applicable. 

Shipping & Delivery 

Yazhi currently ships across India and selected international destinations. 

Domestic orders are dispatched within 3–5 working days, and delivery generally takes 3–7 working days after dispatch, depending on your location. 

International customers may place orders by contacting us via WhatsApp or info@yazhistore.com. International shipping charges are calculated based on the destination and package weight. Ready-to-ship international orders are dispatched within 3–5 working days, and delivery generally takes 15–25 working days after dispatch, subject to customs clearance and local courier services. 

Please note that delivery timelines are estimates and may vary due to public holidays, weather conditions, customs procedures, courier delays, or other unforeseen circumstances beyond our control. 

International orders may be subject to import duties, customs charges, VAT, GST, or local taxes imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping charges. 

Yazhi has no control over customs regulations or associated charges and cannot be held responsible for customs delays, inspections, or additional fees. 

If an international shipment is refused due to unpaid customs duties or taxes, or if the customer refuses to accept the parcel, any applicable refund will be processed only after deducting shipping charges, return freight, customs handling charges, and other non-recoverable expenses. No refund shall be issued if the shipment is abandoned or destroyed by customs authorities. 

For made-to-order products, dispatch timelines range between 30–50 working days, depending on the complexity of the design. 

Shipping addresses may be modified only before an order has been dispatched. Once handed over to our courier partner, changes to the shipping address cannot be accommodated. 

Receiving Your Order 

To help us resolve any shipping-related concerns efficiently, we strongly recommend recording a continuous unboxing video from the moment the sealed package is opened. 

This video serves as mandatory proof in the event of receiving a damaged, incorrect, or incomplete order. Claims relating to transit damage or missing items submitted without an unboxing video may not be accepted. 

If the outer packaging appears damaged or tampered with at the time of delivery, we recommend refusing the shipment and contacting us immediately. 

Returns & Exchange 

Every Yazhi creation undergoes thorough quality inspection before leaving our studio. 

As our jewellery is handcrafted and produced in limited quantities, we do not offer returns or refunds for change of mind, incorrect product selection, or sizing concerns. 

Returns or exchanges are accepted only if you receive an incorrect product, a product damaged during transit, or an item with a verified manufacturing defect. 

Such requests must be raised within 48 hours of delivery by writing to info@yazhistore.com along with your order number, clear photographs, and a complete unboxing video. 

Returned items must be unused, unworn, and returned in their original packaging along with the original invoice and any accompanying certificates or tags. 

Made-to-order, customised, personalised or engraved jewellery, sale items, earrings, nose pins, gift cards, and promotional products are not eligible for return or exchange. 

Upon approval, Yazhi may, at its discretion, offer a replacement of the same product (subject to availability), an exchange for another product of equal or higher value, or store credit. 

Cash refunds are not offered except where required under applicable law. 

Customers are responsible for return shipping charges unless the return is due to an error on our part. 

Made-to-Order & Custom Orders 

Select Yazhi creations are handcrafted exclusively after an order is placed.

A 50% advance payment is required to initiate production, with the remaining balance payable before dispatch. Cash on Delivery is not available for made-to-order or customised orders. 

Production timelines generally range between 30–50 working days, depending on the design and craftsmanship involved. 

As these pieces are created especially for you, they cannot be cancelled, returned, or exchanged once production has commenced, except in the event of a verified manufacturing  defect. 

Warranty & Jewellery Care 

Yazhi offers a 6-month warranty against manufacturing defects from the date of purchase. 

This warranty covers genuine manufacturing defects such as faulty clasps, soldering issues, and stone-setting defects under normal use. 

The warranty does not cover normal wear and tear, scratches, tarnishing due to exposure to perfumes, chemicals or moisture, accidental damage, water damage, or misuse. 

Customers are responsible for sending the product to our service centre for warranty inspection. Repairs outside the warranty period may be chargeable. 

Yazhi Renew Program 

At Yazhi, we believe your jewellery should continue to hold value long after your purchase. 

Eligible 925 Sterling Silver jewellery may qualify for up to 50% of the original invoice value (excluding taxes) as store credit, subject to inspection. 

The original invoice is mandatory to avail this benefit. The jewellery must be authentic Yazhi, in good repairable condition, and free from major damage or alterations. The final store credit value shall be determined after inspection by our team. 

Store credit issued under the Yazhi Renew Program is valid for 12 months from the date of issue and may be redeemed against any Yazhi product of equal or higher value. Store credit cannot be redeemed for cash and is non-transferable. 

This programme is not applicable to made-to-order or customised jewellery, personalised or engraved products, earrings, nose pins, gift cards, or products purchased during sale or promotional events. Yazhi reserves the right to modify or discontinue the Renew Program at any time without prior notice. 

Intellectual Property 

All designs, product photographs, logos, illustrations, written content, graphics, and other materials displayed on www.yazhistore.com are the exclusive intellectual property of Yazhi by ELORA ORNATE COLLECTIONS LLP. 

No material from this website may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written consent. 

Limitation of Liability 

While we take every reasonable precaution to ensure the quality, authenticity, and accuracy of our products and website content, Yazhi shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products, website, or inability to access our services. 

Governing Law 

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. 

Any disputes arising from the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the competent courts in Coimbatore, Tamil Nadu.