Terms & Conditions

Welcome to Yazhi, an artisanal silver jewellery brand based in Coimbatore, Tamil Nadu. Each Yazhi creation is a reflection of timeless craftsmanship and thoughtful design. These Terms and Conditions outline the guidelines under which you engage with our website,

www.yazhistore.com, and make purchases from us. By using our website or placing an order,

you agree to comply with these Terms in full.

At Yazhi, we value transparency, trust, and respect. We encourage you to read this document carefully so you understand how we operate and what to expect when you shop with us.

Our Products

Every Yazhi piece is handcrafted with care and attention. Slight variations in texture, polish, or weight are a natural result of this handmade process and should not be mistaken for flaws.

These small nuances give each piece its individuality and charm.

Where applicable, all our silver products are BIS-hallmarked, ensuring purity and authenticity in accordance with Indian standards.

Placing an Order

When you place an order through our website, you are agreeing to purchase the selected products in accordance with these Terms. Once your order is confirmed, you will receive an email acknowledging receipt and providing an estimated dispatch time.

Please ensure that the details you provide — such as your name, address, and contact information — are accurate, as we rely on this information to deliver your order promptly and correctly.

All purchases are prepaid. We do not currently offer Cash on Delivery (COD) as a payment option. Payments are processed securely through our authorized payment partners. Yazhi is not responsible for any failed or incomplete transactions caused by internet disruptions or payment gateway issues. Your order is considered valid only once the payment has been successfully verified.

Shipping & Delivery

We currently ship orders across India. For international deliveries, customers may contact us directly at info@yazhistore.com, and we will assist wherever possible.

All orders are dispatched within 2 to 3 business days from the date of confirmation. Delivery typically takes 3 to 5 working days, depending on your location. During festive seasons or promotional campaigns, there may be minor delays due to high shipping volumes.

We offer complimentary shipping for orders above ₹30,000, except for products purchased during a sale.If you need your order dispatched earlier, please write to us at info@yazhistore.com, and we will do our best to accommodate your request.

Receiving Your Order

To maintain fairness and accountability, we request all customers to record a clear unboxing video from the moment they open their parcel. This video acts as a verification measure in the unlikely event that a product arrives damaged, incomplete, or incorrect. Claims of damage or missing items cannot be processed without this proof.

Returns, Exchanges, and Store Credit

Every Yazhi creation undergoes a detailed quality check before it leaves our studio. As a policy, products once sold cannot be returned, except in cases of damage, incorrect delivery, or verified quality issues.

If such an issue arises, you may contact us within 2 days of delivery at info@yazhistore.com, along with the unboxing video. Our team will review your concern carefully. Once validated, we will issue a store credit equal to the invoice amount, valid for one year from the date of issue.

We do not offer cash refunds.

Returned items must be unused, in their original packaging, and accompanied by the invoice.

We reserve the right to decline returns showing any sign of tampering, alteration, or damage.

Sale items are not eligible for return or exchange.

Customers are responsible for returning the product to our address at their own expense, unless the error is on our part.

In the rare instance of a dispute regarding silver purity, customers may request a third-party hallmark verification certificate at their own cost (this is unnecessary for BIS-hallmarked pieces).

Custom Orders

At Yazhi, we take pride in crafting jewellery that feels uniquely yours. Customisation is available on select designs, with a 50% advance payment required to initiate production. Once the order is ready, the remaining 50% must be remitted within the communicated period. Delays beyond this period may result in cancellation without refund of the advance.

Because these pieces are made exclusively for you, customised orders are non-returnable and non-refundable.

Please allow 45–60 days for completion, depending on design complexity and workshop schedule.

Warranty & Care

Every Yazhi piece comes with a one-year complimentary re-polishing service. We also offer a one-year warranty for manufacturing defects.

This warranty does not cover issues caused by mishandling, exposure to chemicals, water damage, or normal wear and tear. If you experience any concern with your jewellery, please reach out to us — our team will gladly assist in restoring your piece to its best condition.

Buy-Back & Store Credit Policy

We understand that your style evolves over time, and we want Yazhi to remain a part of your journey.

Our Buy-Back Policy applies to individual pieces valued above ₹30,000 and becomes valid 11 months after the date of purchase. You may return the item at that time for 30% of its original invoice value, which will be issued as store credit.

This store credit remains valid for 60 days and can be redeemed for any other silver jewellery from Yazhi. The credit must be used in a single transaction and cannot be divided across multiple purchases.

Intellectual Property

All designs, images, and written content featured on www.yazhistore.com belong exclusively to Yazhi. No part of this material may be copied, reproduced, or distributed without prior written permission.

Limitation of Liability

While we take every precaution to ensure the quality and authenticity of our products, Yazhi shall not be held liable for any indirect, incidental, or consequential damages resulting from use or inability to use our products or website.

Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu.