Shipping Policy
At Yazhi, every order is thoughtfully prepared and carefully packaged to ensure it reaches you safely and beautifully. We strive to deliver your jewellery as quickly as possible while maintaining the highest standards of quality and care.
Please read our shipping policy before placing your order.
Domestic Shipping (Within India)
Complimentary Shipping
We are pleased to offer free standard shipping on all domestic orders across India.
Order Processing & Dispatch
All ready-to-ship orders are processed and dispatched within 3–5 working days from the date of order confirmation. Please note that orders placed on Sundays or public holidays will be processed on the next working day.
Delivery Timeline
Once dispatched, your order is typically delivered within 3–7 working days, depending on your location. While we make every effort to ensure timely delivery, shipping timelines may occasionally be affected by circumstances beyond our control, including public holidays, adverse weather conditions, natural calamities, courier network delays, or other unforeseen events.
International Shipping
Yazhi ships internationally to selected destinations. To place an international order, please get in touch with us via WhatsApp at +91-87540 03400. Our team will assist you with product availability, shipping charges, and delivery timelines.
Shipping Charges
International shipping charges are calculated based on the destination country, package weight, and courier service.
Order Processing & Dispatch
International orders are dispatched within 3–5 working days for ready-to-ship products.
Delivery Timeline
Estimated delivery for international orders is 15–25 working days after dispatch. Delivery timelines may vary depending on the destination country, customs clearance procedures, local courier services, and other external factors.
Customs Duties & Taxes
International shipments may be subject to import duties, customs fees, VAT, GST, or other local taxes imposed by the destination country.
Please note:
● These charges are not included in the product price or shipping charges.
● All customs duties, taxes, and import fees are the sole responsibility of the customer.
● These charges must be paid directly to the courier company or the customs authority before delivery.
● Customs regulations differ from country to country, and Yazhi is unable to estimate or control these charges.
Yazhi is not responsible for any customs-related delays, inspections, additional charges, or actions taken by customs authorities.
If an international shipment is refused, abandoned, or returned due to unpaid customs duties or taxes, or if the customer refuses to accept the shipment, Yazhi shall not be liable for any resulting loss.
Where applicable, refunds will only be processed after deducting shipping charges, return freight, customs handling charges, and any other non-recoverable expenses incurred. No refund will be issued if the parcel is destroyed, abandoned by customs, or refused by the customer.
By placing an international order, you acknowledge and agree to these terms.
Made-to-Order Products
Some of our collections are handcrafted exclusively after your order is placed.
Production Timeline
Made-to-order products require approximately 30–50 working days for production and dispatch, depending on the design and craftsmanship involved. All other shipping timelines and delivery terms remain the same as our standard domestic and international shipping policy.
Payment Terms
A 50% advance payment is required to confirm all made-to-order purchases.
Cash on Delivery (COD) is not available for made-to-order products.
Returns & Exchanges
As these pieces are created especially for you, made-to-order products are not eligible for cancellation, return, or exchange, except in the case of a verified manufacturing defect.
Order Confirmation & Tracking
Once your order has been successfully placed, you will receive an order confirmation email.
After your order has been dispatched, we will send you another email containing your shipment tracking details so you can monitor your package throughout its journey.
Shipping Address Modifications
If you need to update your shipping address, please contact our customer support team as soon as possible. Address modifications can only be accommodated before your order has been dispatched. Once the shipment has been handed over to our courier partner, we will be unable to make any changes.
To avoid delivery issues, we kindly request that customers provide a complete and accurate shipping address, including the correct PIN code and a valid mobile number.
Delivery Attempts & Undelivered Shipments
Our courier partners will attempt delivery twice before the shipment is returned to us.
If delivery cannot be completed due to reasons such as an incorrect address, customer unavailability, refusal to accept the package, or failure to respond to the courier, the shipment will be returned to Yazhi.
Any additional shipping charges incurred for re-dispatching the order will be borne by the customer.
Important Information
● Working days exclude Sundays and public holidays.
● Delivery timelines are estimates and should not be considered guaranteed delivery dates.
● Once an order has been dispatched, delivery is managed by our logistics partners, and while we remain available to assist you, delays arising from courier operations are beyond our direct control.
● Yazhi reserves the right to update or modify this Shipping Policy at any time without prior notice. The latest version published on our website shall apply to all orders.